Chapter I introduction
I am a student major in business English. In these months of graduation, my main
work is the office secretary. My internship period is from January to march.Iwork in Hubei Huabang Chemistry Co., Ltd. Located in Wuhan east lake new technology development zone, Hubei Huabang Chemistry Co., Ltd. is the provincial high and new tech enterprise recognized by Hubei Government as well as one of the 100 enterprises supported by Hubei Government in priority. The enterprise has more than 100 staffs now, among whom, university graduate or above account for 70% and there are 12 experts enjoying the allowance of State Council with outstanding contributions. It ever obtained more than 20 national and provincial and ministerial scientific progress awards and 9 national key new product awards successively.
The enterprise has 8 provincial scientific research results of polyolefin additives with complete intellectual property right (internationally or domestically advanced) and 4 patents; awarded 6 second prizes of Hubei scientific progress, 7 third prizes, and 1 third prize of Hubei technical invention. At present, more than 20 varieties have been formed including polyolefin additive, corrosion inhibitor and crude oil demulsifier. Hubei Huabang Chemistry Co., Ltd. is a comprehensive high-tech chemistry enterprise integrating research & development, production, sales and technical service and has passed certification of ISO 9001: 2008 and ISO 14000:2004. The company has gradually improved sales service while depending on scientific progress and strengthening technical introduction, development and application, so as to improve technical service quality successively and win trust of clients with its enthusiastic, earnest, timely and considerate service. Hubei Huabang Chemistry Co., Ltd. sticks to the principle of adhering to good faith, making progress with innovation and seeking credibility with product quality, in order to build modern enterprise mode actively and spare no efforts to make contributions to petrochemical industry and gas cleaning career of our nation.
In this process, I studied hard and when I had problem, I often asked help to
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others. I know a lot of business knowledge about the secretarial working. And the work reached my professional knowledge. But the most important is that, It made I grow self-confidence and responsibility. Then I will talk about my personal realizations and experiences. I hope I can share my happy things and sorrow to you. Soon, the college life is going to end. Every student will enter the society. And must learn to live and make money independently. As a adult, we should depend on ourselves and learn to solving problem independently and not always depend on our parents. The graduation fieldwork is the important experience of every college student. It let us understand the society in practice. We learn a lot of knowledge that we can not learn in classes. This can lay a solid foundation for us and help me lead my own life.
My work situation:
My company is one office of Hubei Huabang Chemistry Co., Ltd in Wuhan. It is a private enterprise. Both the leaders and collegues there are very friendly and kind-hearted, they always there giving me a hand. They make me feel at ease when I am at my work. They have palyed a great role in my three-month work. In fact, my work there was not that hard for me, but it cost a lot of time and patience to finish my task. I received and made calls, sat inform the computer and printed documents. So don't be so tired. In the Beginning, I have a lot of enthusiasm in my fell. I think every thing is very interesting and fresh. But just after a few days, I had a pain in my back and waist. And every thing grew boring. But we must finish what we started and we have to do our job right. In the first, I discovered I have many things that I don't understand. So I need learn to others and study books. In my free time I read books about my job. I believe that if I have several skills, I will give myself more choice. There, I will catch the one hand, how to get along well with others is very important. We can help each other when we have problem. In that way, can we do our job well. Now, I woke nearly three months. Several times I want to give up. Maybe I just started working, I sometimes quarrel with my workmates when we have different opinions. When my job do not well, my manage will scold me. So my heart is very
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uncomfortable. But I calm down to think carefully, I just try my best do my work. I believe that \"ones who try one's best to live on a revitalized life can show them self-respect and joy naturally.\" At first , I should do our work all by myself , I have no work experience , I should size the opportunity to exercise myself . It's my first step enter the big complex society, we need to work steady each step. For my work, my treatment is good and is not difficult. Because of the less experience, I need to work hard. Besides back, in my work, the understanding makes me very appreciate. Sometimes, the colleges have something to solve. I often ask my manager for half of the day. The manager is also very considerate. So now I think my job is ok. The most important is that my workmates is very friendly. We get along well with each other. I have no a lot extra, I study and work hard
Chapter II Training contents
There I will summarize seven main parts. Do the office work, help the leaders to
deal with the working and daily things. 1 The Business communication 1.1 Reception work:
First, we should collect material in the book or other place. Familiar with the reception work content and the writing reception scheme format and wording: make the best represent reception scheme. The second, I should prepare the waiting room and understand the habits and customs of guests. The last, arranged for return tickets and the returning transportation for the guests.
1.2 Communication and Teamwork:
The first, use every methods and skills to communication with our leaders and
our guests. We should coordinate the relationship between the leader and the guests. Second, we must learn to organize and guide the team effective communication, and improve the working efficiency of the team. The last, we need solve the conflict timely and eliminate the issues in the communication.
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1.3 Business negotiation:
The one hand, I should size all kinds of information about the collection methods
and channels. Collect the information about the form business negotiation team. The other hand, we need decorate business negotiation site, and build harmonious negotiation atmosphere. Do well the job and assist the main negotiation problems.
2 Meeting management
2.1 Conference preparation:
First, science and accurately study out the issue of meeting, name, specification
and the standards. Second we should choose the appropriate meeting place and reservation. Master the methods of the seating arrangement and elaboration meeting spot. Last, we need inform the participants and prepare the documents. 2.2 Meeting communication and coordination:
Master every method about the meeting sign-in and do well the sign-in and
conference service work. Do well the security and secrecy work. We need handle the unexpected events well and make sure the meeting can be smooth. 2.3 Meeting rehabilitation:
Check clearing venue and finishing the conference documents.
3 Business practice
3.1 The activity：
The first, I should arranging appointments and talk. Next, I should organize the
large business activities and arrange the participants to take part in recreational activities.
3.2 Business travel：
Help the leaders to prepare the things for travel and make sure the travel will be
smooth. Complete the reservation travel and lodging arrangement and deal with other important problem, etc. Sometimes, we should work for the large group business travel.
4 Office management
4.1 The management of office environment：
The first, we should make sure the office layout is reasonable. Second, we also
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need build a beautiful environment. The third, every people must protect the work environment. The last one is that, I need deal with the office appeared in an emergency and keep the management office is safe. 4.2 The management of office resource：
The first, we should learn procurement, deployment and use all kinds of office
resource. The second, the supervision and management of office resource is important.
4.3 The management of office efficiency
We need Formulate the scientific work plan and reasonable arrange office tasks. Writing the log for the leader and ourselves scientifically to improve the work efficiency and make the target finished smoothly.
5 The management of the information and archives
5.1 The management of information：
The first we should used all kinds of information to collect the channels and methods. The second, we need crap various information sorting and processing methods. Familiar with the procedures of information stored and complete the work to keep the information has been preserved. The last, we should learn the ways about the information development and learn to understand the information and generalization. 5.2 The management of archives
I need Catch all kinds of measures of safekeeping .and maintain the archives integrity and safety. We need known the commonly used method for preparation of file search tool and prepare several of file search tool.
6 The management of daily office processing
The one side, I need to familiar with the program processing technique document
and ready to handle the paperwork transceiver. The other side, I need catch various special writ management steps and methods. Master the process and methods of making calls and properly handle phone affairs. We also need understand the content about the standardization of management work.
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7 Business etiquette
7.1 Personal etiquette：
We should pay attention to the grooming, talking etiquette, apparel etiquette, etc. 7.2 Daily communication manners：
We should learn to the call etiquette, regards etiquette, introduce etiquette, telephone etiquette, office etiquette and exception cases, such as the communicative manners require etiquette.
7.3 Foreign-related business etiquette：
We should master visit etiquette, food etiquette gift etiquette, public manners, the country custom etiquette and foreign business etiquette, etc.
Chapter III Conclusion
My fail and success：
I will summarize my fail and success to you.
My fail side is: first, I often communicate badly with my manager and workmates. Second, I feel some pressure in my job and my job is very slow. The third, I don't know the foreign custom and manners. So I have to learn in the books. So I think my job is difficult and boring. In a word, my fail is also the lack of experience.
My success is that: I observe the work order and the time order. The next, I work hard and insist on my work. I get along well with my workmates and when I have something bad, they always help me. Every day I do my own work seriously and finish the tasks that my manager gives me. Through my hard study, my business etiquette is good. My spirit is positive and full of passion. In a word, I think if I work hard, I can do better.
The Conclusion
Internship is a good stage before we enter society. We can get more knowledge
that we can't get in the school. I learn stand up when I run into trouble. I learn face up
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to the life and work pressure alone. It made me strong and independent. I think I grow up.
The one is to strengthen thinking and learning to improve our level. Thought is a soul of a man. If we want a internship task well, we must push the thought well adjusted. As a excellent secretarial working, we must have a better quality. We should cultivate our own working knowledge. We also should character training and our style cultivation. I have more in-depth understanding, and I have more clear job objectives in my thought. It leads me have a new understanding in the future. I hope my hard can lead me a new life and a good future. I think one day I will become a qualified secretarial.
The second is paying attention to practice and combining theory with practice to improve the quality of this activity. In the process, I find that the learned in the school and the actual production is separated. As a excellent secretarial working, we should understand a series of working method and working art. We also need bring up the team spirit and advance together. We care for each other and help each other. We should respect for the leaders and the elders. The more important is that, we must try our best to expand our knowledge and master all kinds of skills. Make the theory and practice combined.
The third is to love the internship positions, actively undertake responsibilities and continuously improve internship efficiency. \"Love their talent dedicated\deeply loves the internship position to finish practice good task. In the practice process, I try to cultivate the enthusiasm on internship position and cherish every minute on-the-job. I study the relevant knowledge on the position , actively undertake the duty of positions and strive to achieve the best effect .A work , a harvest , I firmly believe that my efforts will return , but I will still continue to work hard .
The last, as a secretarial staff, our image stand for the company's image and we must keep the good image in the public. The dress and behavior link to the company's image. So we must keep our dress clean and tidy, don't too much make up. We also should do that, our appearance is natural and rustic, our behavior self-confidence, steady and fearless. When we talk with others, we should kindly and modest.
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In a word, the secretarial wok is hard and sometimes boring. Everyday we should adjust our mentality and emotions. We need right face the difficult and setback in the work. The college is our important teacher in our life. The society is also important. In the study process, we not only have harvest and joy, but also have pity and sorrow. But in the process, it deeps my understanding of the secretarial knowledge and enrich my experience of practical.
In the internship I found that, more knowledge we learned from school is very useful. So I often regret not study hard in the classes. If give me a chance into the class, I will listen to the teachers carefully, finished the homework carefully and study hard. But the time can not return, every one must go ahead. There is a lot things wait us to learn. We must always study, only in that way can we live better. \"You are never too old to learn. \"Life is impermanent, it's exists in the space of breath. We must cherish every moment. From now on, I will grasp every second, I think someday in the futureI will be succeed.
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