英文版的道歉信

　　Dear Mr. wang,

　　Greetings from the shanghai Huashan hotel!

　　First of all, I would like to apologize for the unpleasant experiences you had during your recent stay with us. I am most embarrassed to learn about the incidents and service shortcomings that you encountered. Our Senior Management team had discussed your comments in details in our daily meeting and shared them with all the concerned departments to ensure such similar cases will not happen again.

　　Mr. wang, we ask for your kind understanding and accept our most sincere apologies to you in this respect. I do hope your recent experience would not deter you from staying with us on your next visit to Shanghai and I would be glad if you would allow us the opportunity to show you the true Marriott hospitality.

　　As a gesture of goodwill and to allow us the opportunity to show you our true hospitality and hopefully to restore your confidence in our hotel; we would like to (offer you breakfast or afternoon tea).

　　Please do let me know when you plan to visit Shanghai again and I will be delighted and look forward to the opportunity to welcome you back to the huashan hotel again. Please let me know your thoughts and call me any time if I can be any assistant of you and I can be reached at 1234567.

　　Sincerely yours,